MJ Scannell Safety prides itself on upholding and developing the best service it can supply to its customers.
This service relates to supply, advice, back up service and building a long term working relationship. Some of the aspects of the service we can supply are outlined below.
Service and Product Quality Assurance
Service for contracts
To enable us meet the needs of larger clients operating in many locations MJ Scannell Safety operate a 4 POINT SERVICE MODEL model. This model provides our customers with the assurance they need to rely on us as a single source supplier.
MAN-PACK: MJ Scannell Safety was the 1st company in Ireland to man-pack product thereby reducing customer in house stock requirements.
LOCAL SERVICE: We provide local showing and measuring service.
ACCOUNT MANAGER: All clients have an individual account manager with an office and mobile number where major account needs are resolved.
ADMINISTRATOR: All day to day communication with a customer is handled by a dedicated administrator within MJ Scannell. The administrator maintains detailed up to date information on the requirements of our customers.
Quality Assurance Systems
We operate our own internal quality system which is in accordance with the goals laid out in our quality policy. We operate our own internal procedures where customer service / complaints are monitored by the office manager. Customer returns on key products are controlled by our customer returns programme which will, in addition allow us to measure the quality of product related to return of product.
Independent Testing
All products supplied by MJ Scannell Safety are tested and certified in recognised Test Houses i.e. Satra, Intertek, British Standards Institution etc.
Certificates of Conformity, Specification Sheets and ISO Certs are checked by our product experts before placing any orders with suppliers for products.
These independent Test Houses offer a comprehensive P.P.E. product testing and certification service. They offer the most accurate interpretation of results and have considerable authority.
Value added benefits: training
We have a close partnership with many of our suppliers who continually upgrade and add new products to their range. We, with their assistance will be happy to offer full specifications and/ or training where necessary.
One of the key controversial work areas where accidents frequently occur is from heights. MJ Scannell Safety has six staff members who are qualified to train users on the use, pitfalls and in the inspection of fall arrest equipment. We also operate a galvanised cable block repair service from our warehouse in Dublin.
Our ongoing re-examination of products
The management of MJ Scannell Safety attends European health & safety exhibitions twice a year. In 2013 the main exhibition was the Düsseldorf A+A. Our attendance at such shows allows us to assess all our products as all of the main european manufacturers of safety equipment display their latest and new offerings there.
Certificates of conformity
These are available on request from the product manufacturer through MJ Scannell Safety.
